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|Latest Product||Phone Email and SMS Text (PAM2000 EMMA and TIM)|
|P.E.T.||Automated reminder systems are a great way to reduce costly no-shows. However with all the changes in healthcare – you may wonder if these automated messages violate HIPAA rules for protecting patient privacy. The short answer: you’re OK HIPAA considers appointment reminders as a part of treatment so they can be made without an authorization. However both HIPAA regulations and common sense dictate that you take care in how you remind your patients. HIPAA also states that you should do what you can to accommodate a patient’s preferred method of communication — for example sending emails instead of postal mail. (Or not sending reminders at all.) When you manage your schedule with PET you can remind clients by mail – email – text and phone – which is pretty “accommodating.” The intake screen includes a section where the patient can select which method(s) of reminders they want.|
|P.E.T.||Use good judgement – You need to customize your reminders to your situation. For a pediatric practice sending reminders to parents it may be just fine to include the time – date – location and provider in the appointment reminder. However when privacy concerns are extremely high such as with an AIDS clinic your text message might be as vague as “You have an appointment coming up.”|