PAM2K – January 14, 2013
Philadelphia, PA., January 14, 2013 – American Telephony has created a time-saving automated enhancement to its PAM2000® software that enables medical office personnel to quickly access system reports via a newly-created website, PAM2K.
Press Release 1/11/2013
Really cool article. For 30 ways to reduce patient no shows. Our website ideas when used with TIM, EMMA and PAM software are a great resource for office managers. Read the rest of the article from link below:
MGMA In Practice Blog
3. Set automated reminder phone calls the day before an appointment.
12. Explore ways to text appointment reminders to interested patients. Kaiser Permanente recently implemented SMS and its pilot program showed a .73 percent improvement in no-shows, saving $150 per appointment.
Kaiser Permanente cuts patient communication costs with SMS
By Giselle Tsirulnik read more here >>
Kaiser Permanente, the nation’s largest nonprofit healthcare provider, is using mobile as a means of cutting costs on its communication infrastructure.
Kaiser needed to find a solution that would cut patient communication costs and at the same time have the potential for a national rollout and have a considerably short development and implementation time. The company turned to mobileStorm.
“The strategy was simple: prove SMS can reduce missed appointments,” said Jared Reitzin, CEO of mobileStorm, Los Angeles. “At $150 a pop, missed appointments cost organizations like Kaiser millions of dollars per year.
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“Text messages and emerging technologies offer new opportunities to educate and engage patients so they can improve their health and ultimately rein in their health care costs,” said Kalee Foreman, Pharm.D, OptumRx, lead author of the study. “A study in the New England Journal of Medicine found that nearly 70 percent of medication-related hospital admissions in the United States are due to poor medication adherence, costing the health care system roughly $100 billion per year.”
Welcome, Come by and say hello at our booth here at the Atlanta Marriott Downtown. We are excited about TIM Server, which is the Text Information Message Server.
Text Messages Emerging as Patient-Friendly Communications Tool – Read full article
© 2012 Healthcare Financial Management Association
A cardiology practice sent patients a simple text message: “We have an issue to speak with you about.”
This short text was sufficient enough to get many patients with unpaid bills to call the practice—giving billing staff an opportunity to speak with these patients before their accounts were sent to collections, says Ray Peloquin, a consultant hired to reduce a large accounts receivable backlog for the Springfield, Mo.-based cardiology practice.
“We let the patients know that they had outstanding balances and asked if they would like to go ahead and pay those today,” says Peloquin. “The very first day, I collected more than $4,000.”
Like other new patient financial technologies, text messaging has to be handled carefully to avoid breaking privacy, trade, and communications laws. But some healthcare providers are finding texting to be a useful tool that helps increase collections, improve patient compliance with physician orders, and reduce the appointment no-show rate.
Peloquin says new technologies need to be considered because the standard protocol used for collecting patient balances has proved to be ineffective—and a hazard to provider-patient rapport.
“You send out three statements, and then you send the patients to a collection agency,” he says. “This is not the best way to build lasting relationships with patients. It does not build goodwill, and it is not patient friendly.”
Text messaging is particularly useful for communicating with patients who are willing to pay their bills, but tend to ignore mailed billing statements, says Peloquin.
“These patients really appreciate the fact that they aren’t getting a statement, or they aren’t being sent to collections,” he says. “Texting allows for interactive communication, and it can be quite a positive process.”
The PAM2000® system actually increases revenue at your practice and should not be considered an operating expense. The math is simple: The monthly fee is less than $10 a day. If, for example, PAM2000® decreases your no-show rate by just two patients per day and your average per patient revenue is $100, you save $190 per day or approximately $45,000 per year! Just think what the savings would be if the no-show rate decreases even more.go to our ROI Calculator!
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