Would you like to cut down on patient no show rates?


If the answer to that question is YES! You have come to the right place. Our patient message reminder solutions have a proven track record in doing just that: reducing patient no show rates and even better. We can increase revenue by automating the process. For each patient that does not show, the office loses money. In addition, you increase your risk of losing that patient. In these tough times, customer relationships and follow up appointments are even more important. Our software is quick to set up, and very easy to learn. Our client list includes many medical offices throughout the United States and Canada.

TIM and EMMA Customer Satisfaction

TIM and EMMA Customer Satisfaction

2016: American Telephony hits a new milestone with TIM (Text Information Messages) and EMMA (Email Message Assistant)
Text/Email Delivery Notification Rollout: TIM and EMMA get a chance to enjoy sometime in the sun out in California with Ortho Mattress one of our newer customers. The use of bulk email and sms-text messaging continues to find new a different ways to be customer focused. Please check out the newsletter Ortho Mattress put out and mentioned the customer communication improvements.
Read more –> Newsletter

American Telephony, Inc.

2015: The keys to Patient Retention and Patient Growth
1. Marketing. The more patients you reach, the more people you have the opportunity to serve.
2. The telephone. When a patient calls it is always best to have a real person (with a friendly tone and a smile) answer the phone.
3. Check-in and waiting. Be sure to greet everyone arriving in your office with an open-ended question, such as “Hi, how may I help you?”
4. Practitioner interaction. Address patients as Ms. or Mr. and their last name. Staff members should make eye contact.
5. Follow-up. Following up with your patients after their visit is key. Texting, e-Mailing, phone calling could all help! Using data mining techniques reach out to your patients and inform them that they need to make a follow-up appointment or that it is time for their annual appointment.
The key to retaining patients is to start recognizing that your patients are consumers with choices. Once you can fully understand and appreciate that, you can watch your retention rate climb.

Product Update: Mobile Instant Text Messaging Changes Everything ITM
SMSTEXT-TIM The Instant Text Messaging feature or ITM will allow the user to add the Provider’s cell phone number and be able to create an instant text message that will go out to one (1) or all users in the Provider table. There is a convenient way of choosing ALL or individually checking off one or more users. The separate reports for ITM that are PROCESSED AND NOT PROCESSED and look very similar to the reports that you are used to. Users are encouraged to have their Providers put the cell phone number that is used in their contacts list under the name of the practice and even add a unique Ring Tone.
SMSTEXT-TIM We were requested by one of our users to program this additional feature. This feature can easily replace a traditional ‘Beeper’ system because you can use the smart phones that the providers (..doctors..administrators..etc.) would already have. By the name INSTANT we have made these messages a Priority #1 to be sent out ASAP!
Business Communication and Automated Message Reminder Systems
Products Features Technology
Pam2000 An automated computer system that calls your patients to remind them of appointments and other important messages such as recalls and cancellations. Telephone
EMMA The Email Message Assistant has been developed to address time and cost challenges by providing an automated method of sending E-Mail messages to your patients. Email
TIM Text Information Messages are a valuable tool in Reducing Patient No Shows. 97% of all text messages are opened by the recipient. So take charge of your schedule with this Patient Reminder System. SMS Text
LAB The Lab Results Reporting System gives 24/7 access to your patients lab results. During the day-to-day operations of a busy practice efficiently delivering lab results and other messages to patients can be very challenging. Manual phone calls require hours of staff time and mailing letters is slow and expensive. Telephone
Business Communication and Automated Message Reminder Systems
Products Links to more information – PDF Technology
Pam2000 Pam2000 Documentation Telephone
EMMA EMMA Documentation Email
TIM TIM Documentation SMS Text
LAB LAB Results Documentation Telephone


Product Release
P.E.T. utility! Released on December 11, 2013
American Telephony, Inc. announces new interface program that reads data from various PMS (Practice Management Systems) and generates input for it’s three appointment reminder systems: PAM2000, eMMa and TIM. Electronic Medical Records Related Software – API

Starting January 1, 2016*
New program. Give us 60 minutes to setup your system, We will give you 60 days FREE SMS Text Messages. After the trial period ends reduce patient no shows and increase revenue for only $120 per month. Call Len Moeller to setup your demo now. *Based on one location and two providers.

Texting VS e-Mail?

Texting versus Email?


With the introduction of  ‘smart phones’ our cell phones have become more powerful, the distinction between texting and email is becoming less apparent; however, major differences still remain.


Texts are delivered instantly to your cell phone which most of us have with us at all times. Not as many are checking email as are checking for text messages. Text messages have more of a sense of urgency, whereas email tends to be seen as information that can be responded to at a later date. With cell phone numbers typically more private than email addresses, a text message also represents a more personal connection.  The percentages of emails which get opened are 22%, with a whopping 98% of text messages which get opened and read.


However; 44% will open an email sent to a mobile device. This shows that the engagement of text tends to be much higher compared to that of email messages.


These figures are general figures that do not take into account the filtering of junk mail and spam messages that never get seen because of specific key words that are in the body of the message.  If the sender is legitimate with a proper subject line and ‘From Address’ the emails read by cell phone number goes much higher to over 75%.


The benefits of being able to receive a text message anywhere also apply to the sending part of the process — a text can be sent from any location that has a data connection, and it is not necessary for an email server to get up and running. Most smartphones now come with built-in email clients, but texting remains much simpler to do, and is the only option if you’re using an older ‘dumb’ phone.


Virus attachments, malware and malicious links are other problems with email that don’t exist to the same extent on text messages, making it a more secure platform as well.  Spam messages have definitely diluted the impact of email.  Many e-Mail messages get diverted or filtered to a junk mailbox as well.

Know your audience

In many situations, the immediacy and simplicity of a text message makes using the medium preferable to sending an email.  But the advantages of sending more verbose messages, adding graphics, and links to other information are more favorable to email.  Text messages are almost always typed out on a cell phone keypad; emails are usually composed on a full-sized keyboard. This can work to the advantage of texting, encouraging briefer messages that get straight to the point.



Leonard M. Moeller, President

American Telephony, Inc.